ScoreNotch documentation will guide you about product setup, configuration, and enable you with enhanced gamification factors for the Salesforce platform. This step-by-step guide will help you set up basic gamification for your preferred audience, i.e.,

  • For external members on Experience Cloud

  • For internal members on Service Cloud, Sales Cloud, etc.

Here are some of the core features w.r.t to each Module.

  • Reputation Points

  • Reputation Levels

  • Badges

  • Missions

  • Benchmark Scoring

  • Various Components for External & Internal Users (depending on the use-case).

Let’s start by selecting the audience for which you want to enable gamification.